Privacy Policy

Last updated: May 7, 2026

This Privacy Policy describes how Skystride LLC ("Skystride", "we", "us", or "our") collects, uses, and shares information when you use our websites, products, and services (the "Services"). By using the Services, you agree to the practices described in this Policy.

1. Information We Collect

Information you provide

• Account information: name, email address, company name, and password when you create an account or contact us.
• Payment information: billing address and payment method details. Payments are processed by our third-party payment processor (Stripe). We do not store full payment card numbers on our servers.
• Communications: messages you send to us, including support requests, project inquiries, and feedback.
• Customer Data: content and data you upload, submit, or generate while using the Services.

Information collected automatically

• Usage data: pages visited, features used, and similar activity within the Services.
• Device data: IP address, browser type, operating system, device identifiers, and referring URLs.
• Cookies and similar technologies: we use cookies for authentication, user preferences, and basic analytics.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Services;
• Process payments and manage subscriptions;
• Communicate with you about the Services, including support and important updates;
• Detect, investigate, and prevent fraud, abuse, and security incidents;
• Comply with legal obligations and enforce our terms.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Services (such as cloud hosting, payment processing, email delivery, and analytics), under contractual obligations to protect your information and use it only as instructed.
• Legal authorities when required by law, subpoena, court order, or to protect our rights, property, or the safety of others.
• Successors in the event of a merger, acquisition, financing, or sale of assets, subject to the terms of this Privacy Policy.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the Services are used, and protect against fraud. You can control cookies through your browser settings. Disabling cookies may affect certain features of the Services.

5. Data Retention

We retain personal information for as long as needed to provide the Services and for the legitimate purposes described in this Policy, including legal, tax, and accounting requirements. You may request deletion of your account and associated data at any time by contacting us.

6. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, and destruction. No method of transmission or storage is fully secure, however, and we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have the right to:

• Access, correct, or delete your personal information;
• Object to or restrict certain processing of your information;
• Receive a copy of your data in a portable format;
• Withdraw consent where processing is based on consent;
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at contact@skystridelabs.com. We may need to verify your identity before responding to your request.

8. International Transfers

Skystride is based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Services, you consent to such transfers.

9. Children's Privacy

The Services are not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Material changes will be communicated through the Services or by email.

11. Contact

For questions about this Privacy Policy or your personal information, contact us at contact@skystridelabs.com, or by mail:

Skystride LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States